Artificial Intelligence Improves Business Processes

Many people still associate Artificial Intelligence A(I) with science fiction, but AI is happening now.  Although many business executives believe that AI is just another ‘plug and play’ technology, the reality is gaining ground and the competitive advantages that AI can deliver to businesses requires a new strategic outlook.

AI technologies are already helping some organisations find better ways of working as it allows you more time for strategic innovation, enhanced human creativity and it is powering human enterprise. In fact, most of us interact with Artificial Intelligence in some form or another on a daily basis we just aren’t aware of it.

As Artificial Intelligence technologies proliferate, they are becoming an imperative for all businesses that want to maintain a competitive edge.

AI can transform and improve business processes :

Improving Meetings: The coronavirus has shown how human connections is vital and AI can reduce the boring administration prior and after meetings. For example, Google Duplex voice assistants can schedule appointments for you. Then there’s Voicea’s EVA assistant, which can listen in on your meetings, capture key highlights and actions, and create and share actionable notes afterward. Another tools like Sonia, is designed to capture client calls, transcribing the entire conversation, and briefly record key points and actions.
 
Improving Marketing & Sales: CRM solutions now incorporate AI analytics, enabling sales teams to automatically generate valuable insights. For example, Salesforce’s Einstein AI technology can predict which customers are most likely to generate more revenue, and which are most likely to take their custom elsewhere. With knowledge like this, salespeople can focus their time and energy where it matters most.

Customer Service: Transcosmos AI solution automatically assesses the quality of service and can detect inappropriate and problematic customer service with more than twice the accuracy of a voice recognition system.

Improving Product Development: AI can be used to augment the creative process. With generative design software, you simply input your design goals and other requirements and let the software explore all the possible designs that could fulfill those specifications. This helps you generate multiple designs from a single idea. The software avoids the expense of creating prototypes that don’t work.

Automating Content Generation: AI, machines are now capable of generating engaging, informative text and some news organisations are already using AI to help create and produce articles. Alibaba has a tool called AI-CopyWriter that’s capable of generating more than 20,000 lines of copy in a second.

Manufacturing Process: Robots are already being used in manufacturing. And now robotic systems are capable of working alongside humans and interacting with the human workforce. This has given rise to the term “cobots" or collaborative robots.

Refining Recruitment: Unilever partnered with AI recruitment specialist Pymetrics to create an online platform capable of conducting initial assessments of candidates in their own home. According to Unilever, around 70,000 person-hours of interviewing and assessing candidates have been cut thanks to this automated screening of candidates.

AI is going to impact businesses of all shapes and sizes, across all industries. There is a book you might want to read titled called The Intelligence Revolution – Transforming your Business with AI written by Bernard Marr.

Forbes:        EY:        Business Newsday:     Harvard Business Review:

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