Airlines Think Biometrics Will Improve Passengers' Experience

The use of biometric identification has become more and more widespread. A new partnership will develop a biometric data-based identification platform that will significantly improve the travel experience for frequent flyer program customers of Star Alliance member airlines.

The inter-operable platform by Star Alliance and NEC will enable customers who opt-in to biometrics to have a seamless and hands-free passenger experience. 

This will allow them to pass through curb-to-gate touchpoints within airports, such as check-in kiosks, bag-drop, lounges, and boarding gates, which traditionally require both a passport and boarding pass, by using a secure identity management solution featuring facial recognition technology.

With a few easy steps on their mobile device, customers will have the option to enroll in the new platform using industry-leading security technology. 

They only need to enroll once and can then use their biometrics data multiple times at biometrics touchpoints of any participating airport whenever they travel with a Star Alliance member airline.
From the outset, the system has been designed in compliance with applicable data protection laws making use of the latest facial recognition technology. 

Personal data will only be processed with the consent of the passenger. Passengers may still be required to show their passport during security and immigration procedures.

Personal data, such as photo and other identification details, are encrypted and safely stored within the platform, it is claimed

Researchers are also using artificial intelligence to help airlines price ancillary services such as checked bags and seat reservations in a way that is beneficial to customers' budget and privacy, as well as to the airline industry's bottom line.

Science Daily:                 I-HLS

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