Artificial Intelligence To Replace 55,000 Telecom Jobs

The British telecoms operator BT is set to eliminate up to 55,000 jobs by the end of the decade, primarily in the UK, as part of cost-cutting measures. The job losses, which will equate to almost half (42%) of BT’s entire workforce, are set to include both full-time employees and third-party contractors. 

Up to a fifth of those cuts will come in customer services as staff are replaced by technologies including Artificial Intelligence (AI). The company has been preparing a transformation program to build a national fibre network as well as rolling out high-speed 5G mobile services.

BT announced its plans to axe up to 40% of its workforce by 2030 as it looks to become a “leaner business” and rely more heavily on digitisation and AI to cut costs it has said. The headcount reduction from the current workforce of 130,000 includes staff and contractors. Around 10,000 jobs will disappear as a result of automation and improvements to its digital channel, with customers expected to rely more on online self-service.

The CEO of BT, Philip Jansen, said that after completing the fibre roll-out, adopting AI and simplifying its structure, BT would rely on a much smaller workforce and a significantly reduced cost base by the end of the 2020s.

BT currently employs around 130,000 people worldwide, around 80,000 of whom are UK-based, but will seek to reduce this to between 75,000-90,000 worldwide between 2028-30. The job cuts align with the industry trend, as mobile operator Vodafone recently announced its plans to eliminate 11,000 jobs over the next three years. 

Both telecoms companies have emphasised the need to adapt to evolving technologies and improve operational efficiency. 

Prospect, the union that represents thousands of BT managers, expressed concern at the size of the cuts planned over the next seven years. “Prospect are deeply concerned by the scale of these cuts,” the Prospect national secretary, John Ferrett, said.  “Announcing such a huge reduction in this way will be very unsettling for workers who did so much to keep the country connected during the pandemic."

BT’s strategy to reduce its workforce aims to secure long-term sustainability while delivering promised cost savings to unhappy investors. The most recent financial results reported revenue of £20.7 billion ($25.75 billion) down 1% year-on-year and profit down 12% across the same period due to “increased depreciation from network build and specific items”. 

BT:     ITPro:       BBC:     Guardian:    Verdict:     Yahoo:   

You Might Also Read:   

Can  AI Replace Your Job?:

___________________________________________________________________________________________

If you like this website and use the comprehensive 6,500-plus service supplier Directory, you can get unrestricted access, including the exclusive in-depth Directors Report series, by signing up for a Premium Subscription.

  • Individual £5 per month or £50 per year. Sign Up
  • Multi-User, Corporate & Library Accounts Available on Request

Cyber Security Intelligence: Captured Organised & Accessible


 

 

« Julius Caesar Used Encryption. Shouldn’t You?
Cybersecurity & The Military »

ManageEngine
CyberSecurity Jobsite
Check Point

Directory of Suppliers

IT Governance

IT Governance

IT Governance is a leading global provider of information security solutions. Download our free guide and find out how ISO 27001 can help protect your organisation's information.

The PC Support Group

The PC Support Group

A partnership with The PC Support Group delivers improved productivity, reduced costs and protects your business through exceptional IT, telecoms and cybersecurity services.

TÜV SÜD Academy UK

TÜV SÜD Academy UK

TÜV SÜD offers expert-led cybersecurity training to help organisations safeguard their operations and data.

NordLayer

NordLayer

NordLayer is an adaptive network access security solution for modern businesses — from the world’s most trusted cybersecurity brand, Nord Security. 

DigitalStakeout

DigitalStakeout

DigitalStakeout enables cyber security professionals to reduce cyber risk to their organization with proactive security solutions, providing immediate improvement in security posture and ROI.

Uniken

Uniken

Uniken REL-ID is a safe, simple, and scalable security platform that tightly integrates your identity, authentication, and channel security.

Konfidas

Konfidas

Konfidas provide high-level cybersecurity consulting and professional tailored solutions to meet specific cybersecurity operational needs.

Executive Women's Forum (EWF)

Executive Women's Forum (EWF)

The Executive Women's Forum is the largest member organization serving emerging leaders and influential female executives in the Information Security, Risk Management and Privacy industries.

Open Systems International (OSI)

Open Systems International (OSI)

Our innovative Operations Technology (OT) solutions are highly scalable and can be deployed by various utility companies to monitor, control and optimize their real-time operations.

Infosec (T)

Infosec (T)

Infosec (T) Limited is an independent Tanzania based consultancy specializing in IT governance, information security and IT audit.

Alsid

Alsid

Alsid helps corporates to anticipate attacks by detecting breaches before hackers can exploit them.

LATRO Services

LATRO Services

LATRO Services is a complete solution provider to discover, locate, and eliminate telecom fraud.

ProLion

ProLion

ProLion provides Data Integrity solutions that ensure organisations’ data remains secure, compliant, manageable and accessible.

Periculus

Periculus

Periculus makes managing digital risk simple. Its integrated platform offers access to purchase cyber insurance and cyber security solutions uniquely tailored to fit the needs of every business.

IoTeX

IoTeX

Building the connected world. IoTeX is a fast, secure, and decentralized platform that connects real world devices/data to the blockchain.

HEQA Security

HEQA Security

HEQA Security (formerly QuantLR) offer the world’s most cost-effective, easy-to-integrate, and secure Quantum Key Distribution (QKD) solution

WiebeTech

WiebeTech

WiebeTech’s line of digital forensics tools provide innovative and rugged devices for efficient disk imaging and evidence capture.

HackersEra

HackersEra

HackersEra is a leading offensive cybersecurity service provider. We enable our clients to operate in a more secure environment efficiently and produce more value.

xdr.global

xdr.global

Xdr.global is a cybersecurity consulting firm, focused on promoting and aligning Extended Detection and Response (XDR) security solutions.

Alset Technologies

Alset Technologies

Alset Technologies provides DASH - a comprehensive solution to DISA STIG (Security Technical Implementation Guide) compliance.

The Aerospace Corporation

The Aerospace Corporation

The Aerospace Corporation is playing a key role in advancing space cybersecurity through innovative prototypes that can quickly detect and mitigate cyber threats.