CIOs Are Neglecting Process & Most Efficient Options

Business Process Management (BPM) systems are essential to creating an efficient organisation, but many CIOs today are more focused on trendier topics such as data analytics and customer relationship management (CRM), according a report by Technology Evaluation Centers (TEC).

An increasing number of organisations are realising that improving their business processes can lead to clear benefits in procuring operational efficiency and gaining a competitive business advantage. Ensuring the effective monitoring and execution of business processes can greatly enhance the likelihood that an organisation will succeed in promoting increased efficiency and realising cost savings.

Business process management (BPM) may not get the same level of recognition that many other business practices do, but having a robust BPM practice in place is vital for many organisations for achieving optimal business process performance, efficiency, effectiveness, and agility. This is particularly important for those organisations that operate in industries such as software and information technology (IT) and services. 

In fact, BPM provides a solid foundation for working on other business goals, including data analytics, continuous improvement, agility and collaboration, the report says.

TEC’s market landscape report, written by senior analyst Jorge García, covers the latest trends in BPM, such as the integration of mobile, cloud, analytics and social capabilities. The report also identifies the key features of BPM software offerings, best practices and key considerations when undertaking a BPM initiative.

A survey of BPM users found a high level of satisfaction with BPM systems: 40% of survey respondents are “somewhat satisfied,” and a combined 44% are “very satisfied” or “completely satisfied,” the research firm says.

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