Cyber Knowledge Management (£)

Cyber Knowledge Management is becoming exceedingly important in the new world of Cyberspace. There is an enormous amount of lost and unused information in any organisation. This valuable data can be found, re-created, analysed and used to discover vital markets and client and internal information that significantly improves the current and future business performance of the company. 

The markets that you need to analyse are your business potential markets, as well as the actual markets served. This then allows you to analyse the current and future and potential clients and the markets that they currently operate within. These potential markets are deeper and broader than the markets and clients you currently reach. 

One of the best ways to improve understanding, techniques and commercial activities of any organisation is to create a senior Cyber Knowledge Management/Analysis role. The purpose of which is to gather, incorporate, analyse and report potential and change to the CEO and Board and to discuss ways to improve the company’s performance.

The role can be called Chief Cyber Knowledge Management Officer, (CCKMO/2CKMO) and is vital for the new age of digital analysis.

The types of activities that this role suggests are as follows: 

-    Strategic design and installation of procedures and techniques to create, protect, and use embedded corporate/business techniques and knowledge.

-    Designing and create systems and activities to uncover and liberate current hidden and miss-used knowledge that is not known, or implicit and unstated information and knowledge. 

-    Discussing the reasons and purpose of managing knowledge as a resource and embodying it in other initiatives and programs

-    Using cognitive computing techniques and intelligence information analysis to review and uncover market and competitive information that is of real use and benefit to the organisation. 

Knowledge management these days is a very important and commercially necessary foundation for commercial gain, advantage and improvements. In the technological revolution that is now globally taking place, a time of rapid change and uncertainty, it is very important to analyse the current commercial activity; staying precisely -on-the-moment but also with a view to looking forward to the future developments. 

This process really helps organisations move forward. Very successful companies are those that consistently create new knowledge, present and incorporate this information throughout the organisation embodying it in systems, people, management, products and services.

In most industries businesses are not the best at strategically using and managing information and data. Their procedures and processes often undervalue the creation and analysis of knowledge, their systems and people often file dump, lose or give away what is sometimes very important information that could be used to analyse and improve the business strategy, planning and operational systems. 

This type of information on the financial side was often lost prior to financial audits and this new cyber information system and workflow would give new insights into the business and its potential to improve current and future performance.

Create the new role of 2CKMO and make it part of your Strategy.

At the outset the job should be to improve a particular part of the organisation – a job that is often done by outside corporate consulting firms. Using outside consultants can still be of real use but beginning to lean the process internally is far more important to the on-going running and strategic future of the organisation and it also brings the knowledge in-house and actually saves a lot of one-off expenditure. 

The role should work with discussions with the IT department and the Chief IT Officer and also the Chief Information Officer but the role should be independent of both and report to the CEO and the Board.

Most businesses are not very good at managing facts, opportunities and knowledge. They often undervalue the creation and analysis of knowledge, they often file or give away what they potentially may know and they often do not encourage discussion and sharing of internal data, information and knowledge. Worst case they do not know what they know. 

In this new world of Cyberspace, it is vitally important to have someone, and a few analysts, studying the company, reviewing its current and potential markets and the existing and potential clients on an on-going basis. 

This increases the innovation, understanding and potential of the business and gives the senior management and and Board a clearer picture of the potential and future developments that should be discussed and considered. 

AR