GDPR - 10 Things You Must Know –

GDPR - 10 Things You Must Know If you email your customers. On 25th May 2018, the new General Data Protection Regulations (officially (EU) 2016/679) comes into action. Remember the date: 25th May 2018 

This is kind of a big deal for all companies who send emails to their customers with news, offers, events, promos – well, any sort of email communication!

It’s pretty serious too, maximum fines for non-compliance with the GDPR is 20 Million Euros or up to 4% of a business’s annual worldwide turnover, whichever is the greater.
 

So, you’ll agree that it’s worth making sure that your business is GDPR complaint when it comes to communication to your customers via email, right!?

Where to start!
If you’ve already started looking into this in preparation for next May, well done you! If like us, you started off by looking at the content on the Information Commissioner’s Office (ICO) website then you probably curled up in a ball and hoped you were having a nightmare! Yes, it’s not exactly light reading is it!
So, after trawling the net and reading some excellent third-party resources, we’ve put together, in our opinion, the most important 10 things you need to know about GDPR relating to emailing your customers and contacts.

1. Your email contacts must of double opted-in to your lists – oh yes!
Under the new GDPR regulation, all the contacts you have in your email database for communication and marketing MUST have double opted-in to your lists. 
So, that means they actively ticked a box or selected an option and then, checked their email and clicked on a link to confirm (that’s the double bit…). 
This then ensures that the owner of the email address absolutely 100% wants to receive emails from your company, no question.

2. You need tell subscribers what they are signing up for and what they will be receiving
This is important! You need to let people know what you will be sending them and how often this is likely to be. Be as clear and transparent as you can. Give people as much control as possible when they sign-up to your marketing list. Perhaps you send customers offers, news and event promos, why not let people choose what they do and don’t want to receive when they sign up – give them full control!

3. You have to keep a record of consent from the email contacts you have on your database
This is a biggie! So, under new GDPR rules you need to be able to prove that you have had consent from each person to use their email address, and, this needs to include a statement that explains to them what you will be using their email address for. Key data to collect here would be Name, Permission Statement, Date, Time and IP Address, but, the more the better. Make sure that this data is not only collected but is securely stored and can easily be called upon if/when needed.

4. GDPR also applies to existing data. 
OK, so if you thought you can continue to use the data that you’ve already got and that you just need to play by the book form now on, nope. If you have email addresses in your database for which permissions have not been collected according to the GDPR’s rule book, or if you can’t provide any firm evidence of consent for your contacts, then you can’t use them. To repeat that, you can’t use them.

5. You need to make sure your Privacy notice is GDPR compliant
So, you’ll need to make sure that when a user signs up to your website, blog, offers page or whatever they are interested in – you need to be telling them exactly what you are going to be sending them, what you are using the data for, how you are storing the data etc (there is lots to include).

6. Permission to use an email address for marketing cannot be inferred from silence, pre-ticked boxes or inactivity
No more, sneaky tricks to get people subscribed to your email database. We need to be clear, transparent and put the control 100% into the hands of the email address owner. So for example, tick boxes for email newsletter sign-ups can’t be pre-ticked and we can’t just ‘assume’ they want to receive emails because they’ve bought loads of products from our shop or given us a nice review.

7. Make sure you have a procedure in place to detect, report and investigate any breaches in personal data that you hold
Do a review of the contact data that your company holds and make sure that if someone complains about the misuse of their data that you can quickly find out why this happened and importantly, quickly resolve the issue to make sure it never happens again.

8. You can’t hide data collection and privacy policy information in your main terms and conditions
When providing people with sign-ups to your mailing lists, you can’t just hide this information in your general terms and conditions any more – you need to make sure you have a separate statement specifically for how you are going to use their email address.

9. Get it right, as it’s not worth the risk. Fines could reach 20 Million Euros!
Although, in our opinion, GDPR will only really hit the ‘big boys’ if they don’t follow the rules, it’s important to make sure you have a legal and responsible email delivery procedure at your business, after all, it’s going to be EU Law from May 2018!

10. There is still time – what are you waiting for?
Don’t panic – we’ve still got time to get our email data up to scratch and legal. Why not start with a new ‘Email Consent’ campaign to target all your contacts (whilst you still can) and ask them to sign-up and double-opt in to continue to receive awesome emails from your business.

You should give them as many options as possible, including an option to opt-out… you may as well, after all, this is the whole point of new GDPR regulation. If people don’t want to receive emails from you – they shouldn’t have to! 

Summary
At the end of the day, if you’ve got a sound database of contacts that do want to hear from you, you’ve got nothing to worry about, right?  It’s only those contacts who don’t want to hear from you that you’ll lose, and to be honest, if they don’t want to know what you’re up to, the marketing impact on those people will be minimal. 

LinkedIn Pulse: 

Matt O'Byrne is Managing Director of Dolia Design Ltd
 

 

« Russia's US Election Hacks More Persistent Than First Thought
Cybersecurity Rules For Autonomous Vehicles »

Perimeter 81

Directory of Suppliers

Jooble

Jooble

Jooble is a job search aggregator operating in 71 countries worldwide. We simplify the job search process by displaying active job ads from major job boards and career sites across the internet.

Authentic8

Authentic8

Authentic8 transforms how organizations secure and control the use of the web with Silo, its patented cloud browser.

ZenGRC

ZenGRC

ZenGRC - the first, easy-to-use, enterprise-grade information security solution for compliance and risk management - offers businesses efficient control tracking, testing, and enforcement.

WEBINAR: How to build an effective Cloud Threat Intelligence program in the AWS Cloud

WEBINAR: How to build an effective Cloud Threat Intelligence program in the AWS Cloud

Thursday, Jan 28, 2021 - Join this webinar to learn how to improve your Cloud Threat Intelligence (CTI) program by gathering critical cloud-specific event data in the AWS Cloud.

CSI Consulting Services

CSI Consulting Services

Get Advice From The Experts: * Training * Penetration Testing * Data Governance * GDPR Compliance. Connecting you to the best in the business.

XYPRO Technology

XYPRO Technology

XYPRO is the market leader in HPE Non-Stop Security, Risk Management and Compliance.

Practice Labs

Practice Labs

Practice Labs is an IT competency hub, where live-lab environments give access to real equipment for hands-on practice of essential cybersecurity skills.

Clayden Law

Clayden Law

Clayden Law are experts in information technology, data privacy and cybersecurity law.

MIRACL

MIRACL

MIRACL provides the world’s only single step Multi-Factor Authentication (MFA) which can replace passwords on 100% of mobiles, desktops or even Smart TVs.

Perimeter 81

Perimeter 81

Perimeter 81 is a Zero Trust Network as a Service designed to simplify secure network, cloud and application access for the modern and distributed workforce.

Lumeta

Lumeta

Lumeta’s cyber situational awareness platform is the unmatched source for enterprise network infrastructure analytics and security monitoring for breach detection.

Onapsis

Onapsis

Onapsis is a pioneer in cybersecurity and compliance solutions for cloud and on-premise ERP and business-critical applications.

iWelcome

iWelcome

Europe's Identity Platform - iWelcome provides Identity & Access Management as a service (IDAAS).

Berwick Partners

Berwick Partners

Berwick Partners’ Cyber Security Practice is a leading recruiter of senior management positions in this field; we have an exceptional understanding of the constantly changing Cyber landscape.

Segasec Labs

Segasec Labs

Segasec has one mission: To stop consumer-phishing scams on the infinite web, beyond the enterprise perimeter.

DigitalStakeout

DigitalStakeout

A simple and cost-effective solution to monitor, investigate and analyze data from the web, social media and cyber sources to identify threats and make better security decisions.

BlueRiSC

BlueRiSC

BlueRiSC invent cutting-edge system assurance solutions for the 21st century with novel software and hardware designs focusing on security technologies that can be game changing.

Ribbon Communications

Ribbon Communications

Ribbon Communications delivers global communications software and network solutions to service providers, enterprises, and critical infrastructure sectors.