Next-Gen Robotic Process Automation Leverages AI And Machine Learning

No less than 74% of organisations surveyed feel ‘unstructured information (documents and content) is the Achilles’’ heel of their RPA implementation,” says AIIM, a community that provides education, research, and best practices on information management. 

But a next-generation robotic process automation solution from Kofax, a supplier of software and solutions to automate and digitally transform human and information intensive processes, could be a potential fix.

John Mancini, AIIM Chief Evangelist explained: “RPA allows organisations to more effectively leverage the investments they have made in enterprise systems by allowing knowledge workers to automate their own processes and spread automation to the countless smaller processes that have been beyond the reach of BPM tools.”

He added: “By making unstructured information accessible to RPA engines, organisations can greatly amplify their ROI.”

And that is where Kofax’s next-generation robotic process automation platform enters the story. The company describes it as “a comprehensive, single-vendor, single-platform, Intelligent Automation solution,” that provides ‘out-of-the-box’ functionality.

The platform provides integrated AI, and ‘intuitive’ bot creation and management. Kofax says that its architecture and complementary ‘smart automation’ solutions empowers enterprises to quickly and cost-effectively plan, deploy and manage a digital workforce that scales. It does this by:

Cognitive Document Automation (CDA)

It is difficult to recognise records within a process such as accounting where invoices from different vendors generally vary in format. The platform automates the processing of unstructured documents or images and their content with embedded CDA which leverages AI technologies, optical character recognition, machine learning, and natural language processing. Software robots take the appropriate action automatically based on ingested information and process cognitive tasks to empower the human worker.

Process Discovery

In any process there are a number of steps but the order in which those steps should be executed may not be intuitive. The release introduces Process Discovery capabilities to help organisations easily track the human interaction with the client application via the user’s desktop. 

Now organisations can identify and understand manual tasks that are performed and can be automated with RPA as well as the order in which they should be completed.

Lifecycle Management

Organisations are deploying hundreds and even thousands of robots. Since bots interact with multiple applications, updates to software and web pages that incorporate bot-controlled processes can cause the bot to stop functioning until its code is reworked. This can cost businesses time and money. 

The platform alleviates this problem by providing enterprise-level robot revision control and deployment management making it easy to manage and deploy the entire robot workforce.

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